Customer journey and user experience on SOLA
Swiping through sola's cards, a pop up suddenly showed up, asking me to rate the app with 1 to 5 stars.
After having done that, I was asked for a comment:
As I've been through that 2-3 times by now, I entered what you can read above.
Then I clicked on send and am asked via which app I would like to send my feedback. My initial thought was to add it to D. Trump's twitter-feed, but then I (for whatever reasons) thought telegram was a better idea. I could have also chosen from app. 15 other apps. Just like in a lottery, chances were 1 to 15 (or 0 to 15, which I assume) to get my comment to our sola team.
This has lead me to the following screen, asking me to select a telegram group to send my feedback to.
Not knowing what else to do, I figured Anastasia looked best, here, so now she can deal with this … or not 😁
Question to the sola-team: how many of such ratings, including comment, do you guys get by this screwed up process?
P.S. it is the third time, I report this issue, which is why I decided to create a card, this time.